Property Policies

You can make a reservation at Grotta Resort by:

• Visiting our Booking page
• Calling us directly at +250 784 499 771
• Sending us an email at info@grottaresort.rw

Our booking policy includes:

• Reservations can be made up to 12 months in advance.
• A credit card is required to secure your booking. Charges will be applied according to the cancellation policy.

Yes, you can modify or cancel your reservation. Please note:

• Modifications and cancellations must be made at least 48 hours before the check-in date to avoid penalties.
• Cancellations made within 48 hours of the check-in date may incur a cancellation fee.
• Modifications to dates or room types are subject to availability and may result in a change in rate.

To modify or cancel your reservation, please contact us directly or visit our Booking page for further assistance.

In the case of a no-show:

• The reservation will be held until the end of the day on the scheduled check-in date.
• A no-show fee may be charged, which could be equivalent to the first night’s stay or a percentage of the total booking amount.
• If you anticipate a late arrival, please inform us in advance to avoid additional charges.

Yes, we may have a minimum stay requirement during peak seasons, holidays, or special events. This requirement will be indicated on our Booking page or at the time of booking.

You can contact us via the following methods:

• Phone: +250 784 499 771
• Email: info@grottaresort.rw
• Visit our Contact Us page